Daviess County COVID-19

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Vectren provides updates to customers concerning service during the Coronavirus situation

Evansville – Vectren, a CenterPoint Energy company, continues to be committed to providing its customers throughout Indiana and Ohio with safe and reliable service during the current Coronavirus situation. During this challenging time, Vectren is committed to serving its customers and keeping them informed as the situation continues to evolve.

Vectren's natural gas and electric crews will continue to provide service by responding to calls and completing work orders. There are a number of system reliability projects that will continue to be worked, and the disruption to customers during those times will be minimal. If you see Vectren crews performing work, please avoid approaching them and continue to practice social distancing.

Vectren will continue to support those customers who may need payment assistance, arrangements or extensions during the Coronavirus situation. In addition, the company has temporarily suspended natural gas and electric service disconnections for nonpayment. There have been reports of scams following the COVID-19 outbreak, so customers are reminded that Vectren would never call and demand payment over the phone or by prepaid debit card to avoid disconnection. Customers who would like to discuss payment options should call 1-800-227-1376.

As states continue to issue stay-at-home orders and customers are spending more time at home, energy consumption will increase beyond normal usage. To assist in lowering usage, Vectren encourages customers to take advantage of our energy efficiency tools and resources. Visit Vectren.com/saveenergy for information.

"We are committed to the safety and well-being of our customers, employees, contractors and communities as the Coronavirus situation continues to evolve," said Lynnae Wilson, chief business officer, Indiana Electric. "Vectren has activated its Pandemic Preparedness Plan and we continue to monitor updates and follow protocols from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and state and local officials. We are also working closely with all regulatory agencies, government entities and emergency management organizations across our service territory."

Vectren has implemented additional measures to protect the safety and health of its customers, employees and contractors, as well as to prevent the spread of the Coronavirus. These safety measures include:

  • Equipping employees with hand sanitizer in their vehicles as well as latex gloves and shoe covers – in addition to standard personal protective equipment (PPE);
  • Directing field employees to attempt to resolve service issues without entering homes or businesses;
  • Following social distancing guidelines and wearing PPE if entering customers' homes and businesses to provide service;
  • Implementing a telework approach for employees who can perform their job responsibilities from home or a remote location;
  • Increasing cleaning and disinfecting frequency of facilities and vehicles;
  • Leveraging technology to minimize face-to-face contact and meetings; and
  • Emphasizing good hygiene, including washing and sanitizing hands.